Customer Satisfaction Survey

Dear Madam/Sir :

        Thank you for your ongoing support and cooperation over the past year. We are conducting this customer satisfaction survey to ensure we can provide you with the highest level of customer service, including effective communication, good & stable quality, competitive price and on-time delivery, etc. Please complete the form below and submit your response to us by email as early as possible. Your feedback is very important to us.

1. By which method(s) did the A.H.A. staff communicate with you? (Multiple Choice) *

• A.Telephone
• B.E-Mail
• C.Exhibition
• D.In-person visit
• E.Video conference

2. Are you satisfied with the frequency that the A.H.A. staff contacted you? *

• Yes
• No

Please state your preferred frequency *

• A. Once a week or more
• B. Once a month or more
• C. Only when necessary
• D. Other (please specify)

Only when necessary *

Please specify *

3. What was the attitude of the A.H.A. staff during the communication with you? *

• A.Very enthusiastic
• B.enthusiastic
• C.Average
• D.Poor

Please describe the specific situation: *

4. Are you satisfied with the professional knowledge shown by A.H.A. staff ? *

• Yes
• No

What kind of knowledge do you think A.H.A staff need to improve? *

• A. anguage & communication ability
• B. Product knowledge
• C. Market analysis ability
• D. Others (please specify)

Please specify *

5. Were your orders with A.H.A. delivered on time? *

• Yes
• No

The average delay time is: *

• A.1 week
• B.2 weeks
• C.3 weeks
• D.4 weeks or mor

The number of delayed shipments is: *

• A.Once
• B.2 Twice
• C.Three times
• D.Four times or more

6.Was there a discrepancy in the quantity of goods delivered by A.H.A.? *

• Yes
• No

The percentage of the difference is: *

• A.1%
• B.3%
• C.5%
• D.10% or more

7. Have you received goods from A.H.A. with damaged packing? *

• Yes
• No

Damaged packing occurred: *

• A.Once
• B.Twice
• C.Three times
• D.Four times or more

8.Is it timely for A.H.A. to handle customer complaints ? *

• Yes
• No

How long will take to get a reply *

• A.Within five working days
• B.Within seven working days
• C.Ten working days or more
• D.Others(please specify)

Please specify *

9. Are you satisfied with how A.H.A. handle your complaints? *

• Yes
• No

Which aspect(s) need to be improved? (Multiple Choice) *

• A. Timeliness
• B. Accuracy
• C. Corrective actions and preventive actions
• D.Other(please specify)

10. Are you satisfied with the quality of A.H.A products? *

• Yes
• No

The reason for dissatisfaction is: *

• A. Unstable quality
• B. The quality performance is lower than your other suppliers
• C. The quality could not meet your requirements
• D. Other(please specify)

Please specify *

11. What do you think of the price of A.H.A. products? *

• A. Highest level in the market
• B.Equivalent to the average market price
• C.Below the average market price
• D.Other(please specify)

Please specify *

12. When choosing a supplier, the decision is made primarily based on: (Multiple Choice): *

• A. Price
• B. Quality
• C. Stability of the supply chain
• D. Supplier's financial situation
• E. After-sale service

What aspects do you expect A.H.A. to improve: *

Company Name: *

Contacting Person: *

Telefone: *

Email: *

Submit

We look forward to your reply! Thanks and Best Regards,

Customer Service Team AHA International Co., Ltd. Email: management@ahaint.com